Unable to take Broadband as New Customer

[Raghumk]

I have left Sky in 2020 Aug and I am currently not able to place an order for Broadband as new customer It considers me still an existing customer. Is there any one who also have experienced similar ?

Basically when i put in postcode and house number, it does not allow me to go forward to purchase the broadband, Any thoughts on how i can purchase online the broad band service.

[GD1]

@Raghumk  Are you using your original Sky ID login? If so, as you left Sky and then returned after being away for a year or then your account will have been closed, so you will need to set up a new Sky ID.

If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[Raghumk]

My SKY id is still active and i can login, but i am not using any Sky services. Dont know why they have not cancelled my account.

[GD1]

@Raghumk  You need to follow the steps as described in my previous reply.

[Raghumk]

Thanks, i have now requested to delete my account. Hopefully this will get actioned and i can apply for broadband.

Its the address where i am trying to apply for broadband, its not allowing me.

[Mark39]

@Raghumk Have you tried signing up as a new customer without being logged in?

[Raghumk]

No it does not allow me. It knows that i already had broadband on the address and it says we already found and account and asks me to login. Once i login it keeps looping and tells to call the call centre number.

I am with nowtv broadband may be, because of this it still has kept my account active

[caesarome]

The only option that seems to be available to you would be to phone Sky and ask them to see if they can place the order for you.

[MarkGoldsmith]

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@Raghumk wrote:

No it does not allow me. It knows that i already had broadband on the address and it says we already found and account and asks me to login. Once i login it keeps looping and tells to call the call centre number.

I am with nowtv broadband may be, because of this it still has kept my account active

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That could certainly be possible, perhaps the Sky online ordering system can differentiate between Sky Boradband and NOW Broadband.

Interesting the inverse works fine, a couple of months ago i took advantage of a new customer offer for NOW broadbadn so switched from Sky to NOW and the NOW website processed the order with no issues.