I can’t access my bill. It says access restricted

[NOFISAT1]

I can't access my bills, when I login to my account and click on my bills, I get an error message "Access Restricted " I need all my bills please.

[caesarome]

@NOFISAT1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @NOFISAT1 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[NOFISAT1]

I respoded to the Data Protection question which is send my sky account number earlier today. So why would you close the chat?

[caesarome]

Sky contacted you on 10.31am on Sunday so did you respond so to them by 10.31am this morning as that is when it would have closed if you didn't.

Do you want to try again as we can alert them again for you if you want ?

[NOFISAT1]

I did responded to them, but I didn't check the exact  time I responde. The person who responded requested for my sky account number for data protection and I replied  with it. Isn't that the correct procedure?

I am still interested in following up with my query

[caesarome]

@NOFISAT1 

I have alerted the chat team again for you.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @NOFISAT1.