Unable to set up new payment method

[jja10]

I had an overdue payment which has been cleared and there is even money on my account. I have been trying to set up a new method payment all day yesterday but every time I try (with different cards or the direct debit) I get this error message. So my services are blocked. Please advise. Thank you.

[Daniel0210]

@jja10 

So your services have now been restricted in which case you should be able to pay the bill and set up your direct debit via the MySky app or online using this link

https://www.sky.com/manage/bill/ 

[jja10]

Dear Daniel

That is the problem. Using that link, I get this error message everytime. I have tried at least 10 times.

[caesarome]

@jja10 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent jja10 an invite to chat.

[jja10]

Many thanks Lisa, I have started the chat. Talk to you soon

[jja10]

Hello

Am still having the same problem to set up this monthly payment. I got an email to say that the bank needed more information but nothing from the bank on what they needed.

Please can somebody help?

Thanks, Julie

[caesarome]

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@jja10 wrote:

I got an email to say that the bank needed more information but nothing from the bank on what they needed.

---

@jja10 

Are you sure that email is from Sky, if it says something like "Dear User" then it is not from Sky as it is from a scammer so mark the email as spam.

[jja10]

Hello, yes good remark thank you. I did not react on it, I never do on these kinds of emails. But the problem in setting up my payment remains. 

Thanks

[caesarome]

Are you saying you are still seeing the "Something went wrong" message as you did back in June, if so what was the result of the chat you had with the messaging team on here back then ?

[jja10]

They tried to set up the direct debit, but it seems it did not work. 

[caesarome]

@jja10 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent  jja10 an invite to chat.

[caesarome]

@Lisa-P1987 

You have sent this to me in error so it needs to be resent to @jja10 

[Lisa-P1987]

Thanks @caesarome  I have corrected that now 🙂