Hoping someone can please advise me! I pay for my dad's sky including his tv and broadband. In 2022 I upgraded his contract to include Superfast Broadband 35, an engineer called and told my dad he was good to go and the new more expensive price was added to his contract.
My dad is now out of contract and when I arranged to change his package I have since discovered Broadband 35 was never set up correctly, this was checked out by an engineer and he has confirmed the equipment and setup at my dad's home would never have been possible to even provide him with Broadband 35! Infact the speed for his Internet is so low it's well below the minimum speed guarantee!
We have been paying this for the last 2 years without knowledge that we were not getting what we were paying for. Infact when I rang sky about this they also didn't know my dad was never correctly set up!
How can I go about requesting / arranging a refund for this?
Any advice would be much appreciated!!
