Discussion topic: Cancelled Sky Broadband, but I am still being charged

This message was authored by: Davebest · ‎24 Sep 2024

Hi, I cancelled Sky Broadband around a month ago (Via chat), 10 days before we had a new suppplier installed. Nothing has been done and i have been charged for September and ongoing bills seem live from my account.

I have tried chat several times and they never do what i am asking.

How on earth can i get such a simple thing done correctly and refunded for this month?

Thank you.

This message was authored by: PandJ2020 · ‎24 Sep 2024

Did you receive email confirmation of cancellation? (If you didn't then your account is still live)

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Davebest · ‎24 Sep 2024

No i did not, each time live chat says it's done or in process, nothing happens, then i have to repeat, so frustrating.

This message was authored by: caesarome · ‎24 Sep 2024

It might be worth calling them instead....

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Discussion topic: Cancelled Sky Broadband, but I am still being charged

Cancelled Sky Broadband, but I am still being charged

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