20 Sep 2023 10:04 PM
I have just entered a mobile contract with sky but whevever I try to link my id to my mobile account it's say to post code, last name and didgets on card do not match and they are correct, so I can access's any of my phone or contract information.
20 Sep 2023 10:13 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
21 Sep 2023 11:31 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
23 Sep 2023 02:35 PM
Posted by a Sky employeeThanks for chatting to us @Mia_14 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
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