Unable to link mobile and tv accounts

[Harrylive31]

Hello, 

I have been a sky account member for a number of years but for the last year I have only got a sky mobile on my account. I signed up for sky Q again and set up an account under a different email address but want to link them both. Obviously I want to link it to my original one as I have sky VIP etc.  I have inputted my bank account 6 digits and postcode but keeps saying it can't be done.

[caesarome]

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@Harrylive31 wrote:

 Obviously I want to link it to my original one as I have sky VIP etc.  I have inputted my bank account 6 digits and postcode but keeps saying it can't be done.

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Your Sky mobile account can only be linked to the account being used for Sky Q so is this what you are trying to do and if so what does the message say when you are trying to link it ?

[Harrylive31]

I am getting the following message. However I have just noticed my sky mobile account has my old address on it and my new sky q account has my current (new) address on it. 

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Harrylives31 an invite to chat.

[Addie15]

Update-We are closing this chat now, but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.