03 Feb 2025 09:20 PM
After I sign in with my email and password I am asked for my postcode. After I fill in my postcode I am asked about my Glass details, but I have no Glass TV.
This happens on my PC and my mobile phone.
How can I sign in?
03 Feb 2025 10:12 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
03 Feb 2025 10:12 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
04 Feb 2025 08:37 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Dave+Gahan.
05 Feb 2025 09:44 PM
The Sky assistant helped me solve my problem.
Thanks to all who suggested help.
No problem. Browse or search to find help, or start a new discussion on Community.
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