Charged for not returning product

[L85ker]

Hi 

I've been charged for not returning my old internet router but I wasn't provided with a returns box so I've recycled the product

[daveNOS]

@L85ker If have disposed of the router then you have been correctly charged, you could have used any packaging to return it or called Sky to chase up their returns box or bag. 

[caesarome · Accepted solution]

@L85ker 

For future reference this link is the one where you can print your own return label for TV and Broadband related equipment before attaching it to any box:

https://www.sky.com/help/articles/return-tv-broadband