Broadband change on price agreement

[Curtis83]

Hi i changed broadband package with sky on agreement that it wouldnt be higher than my original bill, now they have just charged me nearly double my previous price. Whats my legal standing here because this is unacceptable behaviour  and i would never have changed broadband package or just found cheaper option elsewhere as i dont even use sky for anything else.

[Daniel0210]

@Curtis83 

How recent was this? 

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

[Curtis83]

Been customer for 10+ years and checked future bills incase they are also the same price

[Daniel0210]

@Curtis83 

We obviously can't see your bills. If the negotiations were on the phone give Sky another call. They should be able to listen back to the original call to hear what was agreed. Otherwise you could make a complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint 

[PandJ2020]

Just your minimum term expiring?  (And discounts with it)