Having been a "valued customer " (as the customer service workers keep telling me) for 2 years, I'm coming up to my TV and Broadband renewal (or hopefully cancellation!)
My problem started in September this year when we requested a multiroom box for a new garden room we had built. Existing broadband router required 2 new sky boosters for the multiroom to work.
When initially ordering the multiroom box via Whasapp, I stressed the point that I did not want to enter a new contract, and that I was informed this would not be the case , as I would be reviewing my options in December.
During a trouble shooting call about the booster boxes in October, the Tech assistant offered me (as a valued customer!) an upgrade to HD that would lower my monthly cost. Again I said I did not want to enter a new contract and would only take the offer as long as I could review in December. She assured me in a very heavilly accented that this would not happen, and so I received 7 HD channels ...woo-hoo 🙄
Fast forward to yesterday, when I called to cancel everything and guess what? - TV is now in contract until next October at nearly 2 times the existing cost.
Ive been in touch with customer service and as expected they are telling me I cannot cancel.
I've raised a complaint and waiting to see what happens.......
