Think I just had a scam call

[Andrew352]

I think i just had a scam call asking if I wanted to save 30% on my bills. They asked me to change my password. Is this a scam?

[GD1 · Accepted solution]

@Andrew352  Yes, Sky would never ask you to change your account password on a phone call.  Did you follow their instructions?  If so you need to change your password to prevent any unauthorised access.

[Daniel0210]

@Andrew352 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

[Andrew352]

No I didnt just stalled them and they said they would phone back. Thanks for answering.

[Daniel0210]

@Andrew352 

They try to obtain sufficient information to be able to order expensive mobile devices under your details. 

The scammers would then recontact you (again claiming to be Sky) saying they've made a mistake and to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

[Andrew352]

Wow thank you thats good to know. I got the sense he was after more info