@Annoyedcustome4
The chat service, as well as here in the Community is designed to help ease the call volume on the Customer Service lines.
The general idea here is that in a large number of cases other customers including those referred to as Superusers can give the appropriate advice to a question which prevents the poster needing to call Sky, therefore freeing up the lines for matters that do require staff intervention and saving on what could be a long wait in a queue to speak to an agent.
In future posting here in the forums may be beneficial.
If need be you can call Sky by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.
[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay]
All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.
🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.
🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
