Taking payments

[Sue282]

I paid the rest of my bill on Sunday and by Monday morning sky took another payment why

[MarkGoldsmith]

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@Sue282 wrote:

I paid the rest of my bill on Sunday and by Monday morning sky took another payment why

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Because the payment would have already been requested by Sky for the full bill.

there is no need to pay manually, unless Sky have asked you to due to a failure in your scheduled payment. Manual payments won't go towards the current bill, they will just add credit onto your account for the following month's bill.

[PandJ2020]

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@Sue282 wrote:

I paid the rest of my bill on Sunday and by Monday morning sky took another payment why

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Because the automatic payment was already requested prior to Sunday.

[Joshuabutler]

I paid my bill last Friday and u took another payment today I would like it refunded

[GD1]

@Joshuabutler If you have a direct debit setup you don't need to be making manual payments as it won't stop an automatic payment.

If there is a credit showing on your account you'll need to call Sky as no one here can refund you.