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Discussion topic: Switching

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This message was authored by: Rosie758

Switching

Hi all

Have been trying to claim my switching credit back  for over a week.

I just keep getting emails asking for final bill and bank statement. 

I've sent these 4 times now still no joy just another email asking for same information. 

Is this a delaying action by sky hoping people will get fed up and not bother with the credit

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This message was authored by: caesarome

Re: Switching

Posted by a Superuser, not a Sky employee. Find out more

@Rosie758 

If they keep asking you then did you provide them with a copy of a bill where you had been charged an early termination fee along with a copy of a statement showing that you had paid it.

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This message was authored by: Rosie758

Re: Switching

Yes have sent the final bill 3 times showing cancelled contract charges. I guess that this is not dealt with in this country as all replies comes early hrs of the morning 

This message was authored by: caesarome

Re: Switching

Posted by a Superuser, not a Sky employee. Find out more

@Rosie758 

And what does the wording say so does it say early termination charges ?

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This message was authored by: Sharcuk

Re: Switching


@Rosie758 wrote:

Yes have sent the final bill 3 times showing cancelled contract charges. I guess that this is not dealt with in this country as all replies comes early hrs of the morning 


and the copy credit card or bank statement showing you have paid the final bill?

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This message was authored by: Rosie758

Re: Switching

Yes copy of bank statement 

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