@Mariecawley
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.
We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently unavailable and we don't know when it'll return.
At present you will need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
