01 Jul 2023 07:43 PM
I sent boxes back and cancelled months ago and sky are still taking money out of my bank ?
01 Jul 2023 07:44 PM
Posted by a Superuser, not a Sky employee. Find out moreHow did you cancel?
01 Jul 2023 07:49 PM
Phoned sky up I have emails saying they have received the equipment
01 Jul 2023 07:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@Stuart89s wrote:
I have emails saying they have received the equipment
That should be good enough but I will ask anyway, have you still got the proof of posting ?
01 Jul 2023 07:53 PM
No I don't think so
01 Jul 2023 07:58 PM
Posted by a Superuser, not a Sky employee. Find out moreAs you have emails from Sky saying that have the equipment I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
02 Jul 2023 08:31 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to Stuart89s.
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