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Discussion topic: Still being charged

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This message was authored by: HH87

Still being charged

I was contacted to change over to sky from Now TV as they are now one and someone came out and installed Sky. I am still being charged for Now TV also, why. 

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This message was authored by: caesarome

Re: Still being charged

Posted by a Superuser, not a Sky employee. Find out more

@HH87 

It might be that the Now bill has already been created before you changed over to Sky so either way you will need to contact Now about this as they would owe you a refund on what you have overpaid.

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This message was authored by: HH87

Re: Still being charged

Hi, when the man called me regarding sky now being Now TV I was told the subscription was cancelled so I'm confused why this hasn't happened. 

This message was authored by: PandJ2020

Re: Still being charged

Posted by a Superuser, not a Sky employee. Find out more

Now has been owned by Sky for a long time but operate as separate companies.

 

If it was a 'switch' then I would assume Sky can only cancel broadband and not TV.

 

You may have to cancel via Now if that was the case.

I am just another Sky customer and my views are my own even if you don't like the answers
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