Email @notifications.contact.sky

[thfc3569]

Hi  I have also received an email with my christian name from[Removed] (Ive had to separate this address so it wont be blocked by Sky  regarding

Please contact us to arrange repayment of a credit balance on your account which was sent to an old email address that we used when we previously subscribed to Sky at an old address.  The number provided was [Removed] when I checked this number with Money Saving Expert , the article said the number was genuine.  But I called Sky as a back up and they had no record of an email being sent.  So I am very confused as most articles on this forum advise to beware, but MSE say its genuine.  I provided this info to Sky and they gave me an email address of[Removed]  to send the email on to, but that bounced back to me as  undelivered.  Have anyone else had this issue and should I persue further?

Moderator notes: Removed email address and phone number

[GD1]

@thfc3569  Have you checkecd your old account?    Is there a credit showing?    

The fact a CSA is unaware of Sky sending this email is worrying as even we are aware that Sky are sending these out.

[caesarome]

@thfc3569 

Does a credit show on your old account here:

https://www.sky.com/bill/tv-broadband-talk

[thfc3569 · Accepted solution]

Thank you GD1. Now resolved after 3 x telephone calls and pressing for a resoution - all Sky advisors denied any credits or refunds to come & no communication from Sky on either current or cancelled accounts.  Went with the MSE advice and called the alternative number - commincation found straight away and credit applied.

[thfc3569]

Thank you caesar ome. Now resolved after 3 x telephone calls and pressing for a resoution - all Sky advisors denied any credits or refunds to come & no communication from Sky on either current or cancelled accounts.  Went with the MSE advice and called the alternative number - commincation found straight away and credit applied.