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Avatar for alf4
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Message posted on ‎31 Aug 2024 08:43 AM

Still being charged after paying off agreement?

I have paid off my credit agreement and have still been charged £75 for this month. 

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎31 Aug 2024 09:32 AM

Re: Still being charged after paying off agreement?

Posted by a Superuser, not a Sky employee. Find out more

You're talking to other customers here and not Sky customer services...

 

Perhaps you cleared the balance whilst the payment was pending?  (Bills are produced 14 days before payment date so if you made the payment in that period then it wouldn't stop the payment)

I am just another Sky customer and my views are my own even if you don't like the answers

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎31 Aug 2024 09:32 AM

Re: Still being charged after paying off agreement?

Posted by a Superuser, not a Sky employee. Find out more

You're talking to other customers here and not Sky customer services...

 

Perhaps you cleared the balance whilst the payment was pending?  (Bills are produced 14 days before payment date so if you made the payment in that period then it wouldn't stop the payment)

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎31 Aug 2024 10:03 AM

Re: Still being charged after paying off agreement?

Posted by a Superuser, not a Sky employee. Find out more

@alf4 

Does what will have been your next bill show a credit ?

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