Sky owe me money

[Annoyed637985]

Sky owe me £39.50. contract ended 2 June and had email confirmation of this. Got charged 3rd July and despite 5 phone calls where every time I get told it will be sorted, low and behold, no money back! Joke of a company 

[Annoyed637985]

Meant 3rd June, not july

[SKY1992bf]

@Annoyed637985  Is the £39.50 showing as credit on your sky account?

[Daniel0210]

@Annoyed637985 

Is the amount showing as a credit on your account? 

[Annoyed637985]

No, it's showing as I owed money for July and August as well. Despite getti ng this confirmation the last time I rang

[Daniel0210]

@Annoyed637985 

Once it's showing as a credit we can get you help in getting it reimbursed but your image suggests the issue is still with a back office team.

[Annoyed637985]

Pretty sure the idea is to annoy me that much I give up. Got another call last Wednesday saying it was going to be sorted and they'd call me again (6th call) on Friday. No call came though

[Chloe-W22]

Hey @Annoyed637985 ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

Did you contact Sky after your post yesterday? If not, not to worry we can escalate your post to one of ou Community Messaging agents to see what the latest update is, let me know if you'd like to be escalated?

Thanks,

[Annoyed637985]

Yes please. I contacted the help team via Twitter as I'm sick of waiting on the phone. Couldn't/ wouldn't help me because I didn't have any security questions on my account

[SKY1992bf]

@Annoyed637985 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Chloe-W22]

Thanks @SKY1992bf!

[Chloe-W22]

Hello @Annoyed637985 just letting you know we're having issues with our Community Messaging platform right now and the team may not get to you until tomorrow. If you're happy to wait the team will get to you ASAP, alternatively if you need to speak to someone tonight please do give one of my colleagues in the contact centre a ring, sorry!

[Lisa-P1987]

Thanks for escalating, unfortunately, our messaging team are unable to send invites to chat at the moment. 
We would advise to contact us on this occasion to make sure your resolution is not delayed.