Over paying

[Heidi-E]

Hi, I paid my bill on Wednesday 19 of July of £122.00 pounds and today they have automatically taken another £122.00 pounds out of my bank, so it's been paid twice, which has now left me short in my bank for other things that I need to pay for, how can I get the 122.00 pounds put back in my bank.

[Daniel0210]

@Heidi-E 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

If your extra payment is already showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that. 

[Heidi-E]

Hi, yes its showing has credit, and yes I would like it refunded 

[caesarome]

@Heidi-E 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating, unfortunately, our messaging team are unable to send invites to chat at the moment. 
We would advise to contact us on this occasion to make sure your resolution is not delayed.