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Discussion topic: Sky mobile bill

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smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

Hi I still need the refund please of 11.20

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@smithers17 

You didn't fully participate in the chat invite that was arranged. If we request another are you going to be able to take part? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

Yes but as it's not a notification the agent took over 4 hours to respond 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@smithers17 wrote:

the agent took over 4 hours to respond 


@smithers17 

That's correct. With the chat process you initially have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you need to check the chat thread fairly regularly. 

The escalation process is now unavailable until Thursday 28 December. If you prefer to call Sky we’ve been informed the phone lines will be open:
Christmas Eve ~ 0900 til 1800
Christmas Day ~ 0900 til 1800
Boxing Day ~ 0800 til 2000
New Years Eve ~ 0900 til 1800
New Years Day ~ 0800 til 2100
Other days will be normal hours.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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