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Discussion topic: My agreed renewal price has not been honoured

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This message was authored by r100gser This message was authored by: r100gser

My agreed renewal price has not been honoured

I have been with Sky for some 17years, and have alway negotiated my renewal at the end of my contract period.

I did not received a message from Sky informing me that my contract was ending however I did notice a big jump in the price on my bank statement

I used the on-line chat (not easy) and agreed a renewal price. This new price was for the extension of my existing contract and all it included...including Q and multi room...I was very specific in asking that. This contract was due to stat on november 30th.

 

Yesterday 23/12  received an email from sky saying my new contract would start that day it was for the agreed amount but there were further charges for my sky Q and multi room. Can any body offer any advice please.

thanks...ian

 

 

 

 

 

 

 

 

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My agreed renewal price has not been honoured

Posted by a Superuser, not a Sky employee. Find out more

@r100gser wrote:

there were further charges for my sky Q and multi room. Can any body offer any advice please.


@r100gser 
Could the amount be admin charges? Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Perhaps check your future bills and see if the charges have been credited back. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
r100gser
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This message was authored by r100gser This message was authored by: r100gser

Re: My agreed renewal price has not been honoured

Thanks for the reply. It the extra amount is on my contract as a monthly amount...ian

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