Sky mobile bill

[smithers17]

I have recently left sky Mobile but I am 20 pound in credit on the contract.  When will I receive this money back

[MarkGoldsmith · Accepted solution]

Refunds can usually take 4-6 weeks to be processed from the last day of your service. If your payment method remains valid it should be refunded by that method. If Sky are unable to refund via your payment method they will send you a cheque via the post which would take slightly longer. Once the credit is showing in your Sky account it is possible to contact Sky and they may be able to process it a bit quicker, perhaps within 5 working days.

[caesarome]

@smithers17 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @smithers17.

[smithers17]

I have had partial refund but there is also credit on the next bill which hasn't generated and I'd like that back too pleas

[caesarome]

Is your mobile account actually closed, if so what is the £20 that you had refunded and if so what amount is showing on the next bill and why do you have another credit ?

[smithers17]

The account. Is closed as I moved to another provider.  I was 9 pound over paid credit which I have had back but it's showing a next will which has a credit amount of 11 pounds 

[smithers17]

 

[caesarome]

That image can't be shown as it contains your mobile number.

See what happens on 7th December as it might be refunded back to you and if it isn't we will alert the messaging team again for you.

[smithers17]

Will I have to report it here again 

[caesarome]

Yes, let us know if it hasn't be refunded on what will have been your next billing date so the 7th December.

[smithers17]

It still hasn't refunded 

[MarkGoldsmith]

@smithers17 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so repliesmay not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @smithers17.

[Tom-W19]

Hi @smithers17 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.