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Discussion topic: Sky mobile bill

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This message was authored by smithers17 This message was authored by: smithers17

Sky mobile bill

I have recently left sky Mobile but I am 20 pound in credit on the contract.  When will I receive this money back


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Refunds can usually take 4-6 weeks to be processed from the last day of your service. If your payment method remains valid it should be refunded by that method. If Sky are unable to refund via your payment method they will send you a cheque via the post which would take slightly longer. Once the credit is showing in your Sky account it is possible to contact Sky and they may be able to process it a bit quicker, perhaps within 5 working days.

 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Refunds can usually take 4-6 weeks to be processed from the last day of your service. If your payment method remains valid it should be refunded by that method. If Sky are unable to refund via your payment method they will send you a cheque via the post which would take slightly longer. Once the credit is showing in your Sky account it is possible to contact Sky and they may be able to process it a bit quicker, perhaps within 5 working days.

 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by caesarome This message was authored by: caesarome

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@smithers17 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky mobile bill

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @smithers17.

Thanks
Tom
smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

I have had partial refund but there is also credit on the next bill which hasn't generated and I'd like that back too pleas

This message was authored by caesarome This message was authored by: caesarome

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Is your mobile account actually closed, if so what is the £20 that you had refunded and if so what amount is showing on the next bill and why do you have another credit ?

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smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

The account. Is closed as I moved to another provider.  I was 9 pound over paid credit which I have had back but it's showing a next will which has a credit amount of 11 pounds 

smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

IMG_3662.png

This message was authored by caesarome This message was authored by: caesarome

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

That image can't be shown as it contains your mobile number.

 

See what happens on 7th December as it might be refunded back to you and if it isn't we will alert the messaging team again for you.

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smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

Will I have to report it here again 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Yes, let us know if it hasn't be refunded on what will have been your next billing date so the 7th December.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
smithers17
Topic Author
This message was authored by smithers17 This message was authored by: smithers17

Re: Sky mobile bill

It still hasn't refunded 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@smithers17 

 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

 

You may need to refresh your browser for the chat bubble to appear.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so repliesmay not be instant.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky mobile bill

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @smithers17.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky mobile bill

Posted by a Sky employee

Hi @smithers17 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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