Sky cannot provide me with any TV services. But obviously they still expect me to pay for nothing.

[Gotnocars]

Even though l can no longer receive Sky's TV service they bizarrely expect me to continue paying them for nothing - even threatening me with surcharges.

It was not my choice to leave Sky and I will happily pay them if they provide what I was paying for.

According to their records I am a VIP customer of over 20 years - that is incorrect - I have been a customer for over 30 years.

And this is how they choose to give out VIP rewards.

Customer services follow a "one size fits all" playback. The young lady played her part well but ultimately didn't have the authority to help me.

So that's it - lost the Sky services that I still want and it's just my hard luck.

Because the left hand doesn't know what the right hand is doing another department now regards me as some kind of bum for cancelling my direct debit.

[MarkGoldsmith · Accepted solution]

Cancelling your direct debit is the worse thing you can actually do as that won't cancel any contract with Sky. All that will do is prevent any payments to Sky that you are contracted for, which will incur extra late fees and then likely the involvement of debt collectors and unfortunately having a negative affect on your credit rating.

in situations like this, it's best to keep things as per usual (which may sound odd) and raise an official complaint via the process outlined here: 

https://www.sky.com/help/articles/how-to-make-a-complaint

based on the results of sky's investigation, if appropriate you would likely be creited or refunded.

[Mark39]

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@Gotnocars wrote:

Even though l can no longer receive Sky's TV service....

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You haven't given us any clue why this is the case.

[SKY1992bf]

@Gotnocars  You haven't actually said why sky can't provide the services 

[Gotnocars]

Sorry, I got the message after storm Isla that no signal is being received on my Sky+ system.

My money would be on something hitting the dish and knocking it out of alignment.

But Sky think by an amazing coincidence that my Sky+ box is the issue. We went round and around trying to "reset" the box to no avail.

Because they apparently will not support Sky+ it's my hard luck and so I am on my own. If that isn't bad enough they still expect me to carry on paying for zero service.

[MarkGoldsmith]

@Gotnocars Technically Sky aren't responsibility for a dish once it is installed and setup on a property, their standard satellite television contract specifically transfers ownership of these to the householder upon installation.

As the dish is the responsbility of the property owner you will be better off getting a local satellite dish company to look to realign the dish.

Also need to consider the fact that is may even be one of the older dishes seeing how you mentioned Sky +, which incidentally are no longer supported by Sky.

[Gotnocars]

I did wonder about getting an independent engineer to take a look at my dish.

Sky made it clear that they no longer support Sky+ and after 30 years of loyalty counts for nothing.

When they say that it makes me think why should I go out of my way to restore things when they don't give a **bleep**.

[MarkGoldsmith]

Well it is a legacy retired service now, and as the issue is likely with the dish which Sky have no legal responsibility over, I'm not surprised they can't really be of assistance.

[Daniel0210]

@Gotnocars 

If you do employ a local satellite company to check and possibly realign your dish it'll prove difficult for them unless your re-set your payment method because your TV service will have been restricted due to missing payments. 

[PandJ2020]

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@Gotnocars wrote:

When they say that it makes me think why should I go out of my way to restore things when they don't give a **bleep**.

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I'm surprised they've supported Sky HD/+ for so long.  I suspect Q won't be far behind given the lifespan of current satellites.

[TimmyBGood]

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@Gotnocars wrote:

Sky made it clear that they no longer support Sky+

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Sky+ HD hardware hasn't been manufactured since 2015, and the underlying Sky+ platform dates from 2001: discontinuing support is not an unreasonable business decision.

[Gotnocars]

Thanks for your contribution - they did offer me Sky Q free of charge. The issue that I have with that is you can only use a Sky engineer. I arranged for that a couple of years ago and it was a waste of both of our times - they have a long list of things that they won't do or gave me the old cliche "more than my job's worth". They expect me to do what they won't and I am in my 70s with a chronic bad condition.

They have been the same for 30 years - anything other than the basic set-up is a "No".

But previously I have paid independents to do what I require - I have never used a Sky engineer. I would happily pay someone again - but Sky have scuppered that.

[TimmyBGood]

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@Gotnocars wrote:

 they have a long list of things that they won't do or gave me the old cliche "more than my job's worth".

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That isn't a cliche, though: an installer not complying with current safe work practice (the typical reason for not installing Q, particularly for dish location and access) could legitimately be fired.

Some issues can be addressed using an independent installer, but Sky personnel are now instructed not to install Q where it cannot be maintained under their own working policy.