Sky broadband email address?

[drum2]

Hello guys,

I'm having issues with my broadband, I'm at work which I am busy 

Is there an email address I can contact and dispute my issue to please? I can't phone them so there should be an alternative way 

[Chrisee]

@drum2 Sky do not provide support by email. You can sometimes sort issues by running the connection test in the My Sky app which works overcany connection and will tell you iif there is a known issue and can on occasions offer to book an engineer to check your line.

Other wise your choice is to see if online chat is offered when you follow through the contact us option in the online help or call the number given. If you post details of your issue Forum Superusers can escalate your post to a Skyvteam but only after it is clear you need their help.

[drum2]

Thank you for this 

It is regarding a payment issue, I am in arrears which I wish to pay off a one off and sort out a payment arrangement otherwise they may cancel my services.

[drum2]

I hope this can be escalated please 

[Daniel0210]

@drum2 

So your Broadband services are restricted… if so for how long?

[GD1]

@drum2  Sky don't allow payment plans unless it's on a legitimately closed account.

If services are restricted they will remaion so until you clear the balance in full 

[lettice]

You mention you wish to make a one off payment.

You can make a payment online, described here.

https://www.sky.com/help/home/your-account/account-my-bills-and-payments/my-payments/make-a-payment/...

Once that is done, your monthly payments will continue as normal.

Would suggest, once you have made that one off payment and it's cleared, to call Sky and renegotiate your Sky services/products.

[drum2]

Thank you all for your assistance 

[drum2]

I have made payment for this month for what I thought was the right account number

I got an email from a different account number stating I owe 

Can I private message someone to escalate this please? I do have the two account numbers 

I did pay and wish to resolve this 

[drum2]

Re the last, my above post

Can I send a letter for this query? I do wish to resolve this 

[PandJ2020]

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@drum2 wrote:

Can I send a letter for this query? I do wish to resolve this 

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If your account is restricted I can't see how a letter will help?

[drum2]

I did recently pay the monthly amount while still owing, however I thought that was the right account, it seems I have two account numbers 

I log in to my other email and I notice for a different account number it is saying money I owe 

I'm confused

I do wish to resolve this 

What option on the app do I go to please? 

[caesarome]

Do you have a Sky Mobile or Sky Talk phone because if so you might be able to speak to Sky by calling them on the free 150 number.

[drum2]

Hi

I do not no 

[drum2]

Sorry

I don't know the best way to contact them, maybe if I can get through to someone or send an email, letter regarding all this