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Discussion topic: Sky bill is more than double

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This message was authored by Robyn+1 This message was authored by: Robyn+1

Sky bill is more than double

Hi there I checked my sky bill and it's £186 this month when my agreement is around £93. I have all of these extra charges on my account and my tv is £138.50 being charged. It says I'm being charged for a change but I haven't changed my package? Anyone help? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky bill is more than double

Posted by a Superuser, not a Sky employee. Find out more

@Robyn+1 

It is difficult for us customers to say for sure what is going on without seeing your previous bill and this latest one so can you post images of these but blank out personal details like your name and account number and any credit agreement numbers if they are there to.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky bill is more than double

Posted by a Superuser, not a Sky employee. Find out more

Have your discounts expired?

Robyn+1
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This message was authored by Robyn+1 This message was authored by: Robyn+1

Re: Sky bill is more than double

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74DC97AE-4A0C-4C9D-A5C2-05A70C19DED3.png

 

this is my latest bill so it's almost like they are charging double. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky bill is more than double

Posted by a Superuser, not a Sky employee. Find out more

Look at the dates you're being billed for.

 

The date of your current bill is missing, but you're paying from 28 January for a month  AND for a future period, probably of a month too, hence your total bill is around twice the normal amount.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky bill is more than double

Posted by a Superuser, not a Sky employee. Find out more

It does not say your package is being changed but you are also paying for the 28th January - 27 February bill for some reason so what does your previous bill to these show as it looks like for some reason that it wasn't paid last month ?

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