Can someone explain to me the added benefits that you get for being in a higher Sky VIP tier these days?
It seems that most of the benefits of being a loyal customer and achieving higher Tiers (free Sky Go Extra for example) have been removed from the rewards available and as far as I can see there is now, basically, no real difference between any of the reward tiers.
So much for 'rewarding' and valuing customer loyalty! Nice touch Sky!
When considered against the current backdrop of aggresive year-on-year price hikes, increased minimum contract terms, charges to remove adverts, new customers getting better deals than existing ones, the continued inability to tailor packages to suit your needs (particularlybeith sports programming) and the pervasive feeling of financial **bleep** that being a Sky customer brings with it, I really do question hiw much longer all of this is something wevare prepared to put up with.
You say you are a "customer focused business" but I can tell you that is NOT whatbit feeksclike to be a customer!
Come on Sky. Please do better!
BTW - this post seems to have morphed into a 'moan' but if someone could answer my initial question, I would be grateful. Thanks.
