Sky have failed to refund me credit on account. Left in Novemeber 2024.

[Anonymous]

Hi,

I’ve noticed this seems to be a common issue - someone else posted it today!

I canceled my Sky services and switched providers after receiving an rubbish renewal offer and I returned all equipment on time. However, my account still shows a credit listed as “to be applied to my next bill” – but since my account is closed, there won’t be a next bill.

I want my money back - why does Sky think this is acceptable... It has been months.

Credit is still showing on my account, and my direct debit details remain active.

I’d appreciate any help in getting this resolved.

Thanks.

[daveNOS]

@Anonymous I'll escalate your post to the community messaging team who should be able to action the refund for you, have a look at this link to see what that means https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Anonymous]

thank you - appreciate your help. Hopefully I'll hear from them soon.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Anonymous  an invite to chat.

[Clare+rose+passmo]

I have the same problem I have a credit on my broadband but have not been refunded after cancelling 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Clare+rose+passmo.

[Hurley93]

I've got credit on an account that was closed months ago too. Returned equipment within time frame, but I've been told on multiple occasions that I'll receive my refund on the date my direct debit was due, several months have passed and I still haven't received it 🤦🏻‍♀️

[caesarome]

@Hurley93 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Hurley93 an invite to chat.

[ffll]

Hi, I also have the issue of not being refunded a credit on my bill after leaving. How do I get this escalated?

[Tom-W19]

Thanks for escalating. We've sent an invite to @ffll.

[Deb_]

I also have the same problem, subscription cancelled beginning of December and still showing credit on my account even though it has been more than the 45 days sky say they will refund within. 
Hope you get your issue resolved.

[Daniel0210]

@Deb_ 
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm whether the payment method is still active.

[Deb_]

Hi, it has been 11 weeks since the last day of the subscription hence why I said it has been longer than 45 days. The direct debit is still active.

[ffll]

I did manage to chat with someone from sky on the 13th. They said the refund would be 3-5 working days but it's still not been done.