@Peter148 wrote:
I must be well into the 8 weeks already and there isn't a hope of Sky responding.
They're just working the system to their advantage and hanging on to other people's money.
This is no way for a PLC to behave.
There is no way they're keeping my money.
Would you - if you were me -
1. Waste more time waiting for a deadlock letter?
2. Contact the bank about sky's abuse of the Direct Debit system?
3. Make a small claim in the County Court
I do value your opinion - as you're not a Sky emloyee...
@Peter148 when did you submit the formal complaint via the Sky complaints process, as i believe the 8 week timer wouldn't start until the complaint was formally submitted via the official process?
OFCOM are quite clear over the requirements to be able to take your complaint to a Alternative Dispute Resolution (ADR) scheme. So it may unfortunately be a case of just letting the process play out.
You can take your complaint to an ADR scheme if:
- you have already raised it with your communications provider and it is still unresolved; and
- it has been at least eight weeks since you made the initial complaint to your provider or you’ve been unable to reach an agreement with them and you have received a deadlock letter.
Sky Stream and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here