Sky Q Returned

[Roger17]

@Peter148 Comcast that owns Sky is a coporation which is the equivlent of a PLC in the UK so you are correct it is just that Comcast falls under the juristication of America stock market not the UK and I agree it is no way to treat a customer, but Sky forgot how to do that some time ago.

[Peter148]

Thanks Roger. Sky reminds me of the Eagles song Hotel California: You can check out any time you like but you can never leave. Well, you can try to leave but they won't refund the money that they owe you. The online chat just keeps on and on saying "YOU MUST RE-SUBSCRIBE" when you politely ask for your money back.

(removed)

Yep, telling you that you haven't returned the kit after thanking you for returning their kit... and they're going to charge you for it.

Moderator note: Removed inappropriate language

[daveNOS]

@Peter148 I get your not happy with Sky's respones to your issue but making multiple threads on the issue won't achieve anything apart from possibly getting you blocked from the forum for spamming.

You continue to post as if you are addressing Sky despite being told(and acknowledging) multiple times you are not, if you want to take the CISAS route then go a head as its highly unlikely you will see any resolution by continually posting the same post here.

[Peter148]

I will continue posting because my problem is not resolved. If Sky want to block me from getting justice - go right ahead. This forum is supposed to help customers with a problem, not censor costomers.

[GD1]

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@Peter148 wrote:

I will continue posting because my problem is not resolved. If Sky want to block me from getting justice - go right ahead. This forum is supposed to help customers with a problem, not censor costomers.

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To repeat what you have been told numerous times, This is a customer helps customer community, we are all customers here. there is nothing more we can do to help or advise you, you need to use the correct routes to raise a complaint not spam the forum.

[daveNOS]

@GD1 From reading this entire thread its becoming obvious that its pointless replying to the OP, they simply won't listen to any advice and for some reason seem to still think they are addressing Sky(despite being told and acknowledging they are not).

@Peter148 The forum is a place for customer to help other customers, there is nothing anyone here can do to help you with your issue, continually posting the same thing over and over is considered spamming and that is against the community rules, its not censorship and neither is it stopping you getting as you claim justice.

You need to follow the complaints procedure in full and then if neccessery use the alternative despute resolution of CISAS, nothing more can be done here.

[Peter148]

Oh, so it's not a platform for Sky customers to share their problems, and for Sky so learn from their errors? Have you tried their online chat? Try telling him that you have left Sky and you want your overpayment back. He just keeps saying over and over and over again, " You need to re-subscribe to Sky"

Re-subscribing is the last thing I'll  ever do with his nasty unreasonable attitude. I will get my money back - one way or another. Remember - Sky can't censor the whole internet. Wouldn't it be easier to just give me my fifty qiud back?

Sky: you can checkout any time you like but you can never leave.

[Chloe-W22]

Hi @Peter148,

I can understand your frustration and I'm sorry you are having difficulty getting what you need however I can see your conversation with our Community Messaging advisers and to give some reassurance our advisers have updated our system to reflect that the equipment has been returned. They have also updated the system to stop sending correspondence, however if there are already emails scheduled to be sent you may get a couple extra.

To keep you and other users safe we do have Community Rules that apply to all users on our Community, I reassure you would not be removed from the Community unless there is reason to do so and you have been given ample notice.

It sounds like you may be having different conversations with different departments, the conversation around requesting an overpayment hasn't been with our Community Messaging team.

We want you to have a great experience on our forum, if you need further clarification on your account please let us know and we can re-open a conversation with our Messaging advisers.

[Peter148]

It took 38 posts to get a Sky employee to admit I'd returned their kit... 38 for god's sake!

Now all I've got to do is resolve all the other umpteen complaints that I wrote to them about.

I'll let others decide for themselves how well Sky treats its customers. You get censored here for having any opinion on that subject, apparently.

[Chloe-W22]

Hey @Peter148,

An exemption was made to your account when you spoke to Community Messaging on Tuesday.

I can reassure the only appropriate censoring our moderation team can do are those that do not follow our Community Rules and with that, we'd always notify you of why an action has been taken on your posts.

If you have filled out the How to make a Sky complaint form this will go to a dedicated team who will manage your case, to avoid any duplicate or indifferent contact as you have seen already I recommend you allow the Complaints team to reach the right resolution with you.

Thank you for your understanding, if you need any further support from the forum about your products please create a new post in our dedicated product boards.

[Peter148]

Thank you Chloe I'll do that. And thank you for your help. At last someone who doesn't assume that Sky is perfect in every way and and the customer is always in the wrong. I wonder if some of your superusers could do with a little bit of training? Are you even allowed to say that? Some seem to get quite narked if you're just a little bit persistant.

And you REALLY need to improve your online chat folk.

Lets hope my phone call with Sky tomorrow resolves everything. I did ask for my communications to be by held by email so that I'd have a paper trail to show the regulator. Of course Sky took not a blind bit of notice of that request. A phone call will have to do. I'll record it.

If things don't go the way I hope though, just like Arnie, I'll be back....

[Chloe-W22]

You're welcome @Peter148

Our Superusers have been around for a long time, so have become greatly accustomed to Sky's products and processes and have given the same link I have on how to raise a complaint. Unfortunately direction and tone doesn't always come across greatly over Social Media (don't I know it well), however I will review this thread thoroughly and pick up where I need to.

If you have already filled in the form you won't need to do it again, and your adviser tomorrow can take you through how to request a Subject Access Request (SAR) for your phone calls, anything here on Community you are welcome to screenshot as you need it 🙂

Edit: I'll highlight I have no access to your Sky account and am unaware of any conversations out with Community and Community Messaging.