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Discussion topic: Setting up sky app

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Avatar for Natalie150
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This message was authored by: Natalie150

Message posted on ‎25 Jun 2025 12:10 PM

Setting up sky app

Hi,

 

I have just signed up for sky broadband via NOW as part of a contract renewal.

 

tbey set me up with a sky ID and I've been taken to a page where I must link my sky ID with account management. 

I have put in my details but it is telling me they don't recognise the details and therefore can't sign me up. 

Please could you help ? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎25 Jun 2025 01:09 PM

Re: Setting up sky app

Posted by a Superuser, not a Sky employee. Find out more

@Natalie150 

Are you a Sky Brosdband customer or a Now Broadband one, the reason I ask is I don't believe you can use the MySky app if you are with Now.

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