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Discussion topic: Say i have not returned my sky Mini boxbut i sent it june 10th

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This message was authored by Nick-Lou This message was authored by: Nick-Lou

Say i have not returned my sky Mini boxbut i sent it june 10th

I sent my box back in post at post office 10th june
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This message was authored by Mark39 This message was authored by: Mark39

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Posted by a Superuser, not a Sky employee. Find out more

Do you have proof of postage?

Nick-Lou
Topic Author
This message was authored by Nick-Lou This message was authored by: Nick-Lou

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

I did, but unabke to find it, but im sure i recieved an email too, saying it had been scanned at post office only time i have not kept anything, plus it says two mini bixes but we only had 1 

This message was authored by caesarome This message was authored by: caesarome

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Posted by a Superuser, not a Sky employee. Find out more

@Nick-Lou 

Can you find the email ?

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Nick-Lou
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This message was authored by Nick-Lou This message was authored by: Nick-Lou

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

No unfortunately not xx

This message was authored by caesarome This message was authored by: caesarome

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Posted by a Superuser, not a Sky employee. Find out more

As you haven't got the proof of posting or the email from Sky it is goung to be difficult to show that you have sent it off which is what you will be asked about.

 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Nick-Lou an invite to chat.

Nick-Lou
Topic Author
This message was authored by Nick-Lou This message was authored by: Nick-Lou

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Can not find it to chat

This message was authored by caesarome This message was authored by: caesarome

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Posted by a Superuser, not a Sky employee. Find out more

The chat bubble should be at the bottom of this page like the image here:

 

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

If you don't see it then try using a different web browser.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Nick-Lou
Topic Author
This message was authored by Nick-Lou This message was authored by: Nick-Lou

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Dont worry ill call

This message was authored by Addie15 This message was authored by: Addie15

Re: Say i have not returned my sky Mini boxbut i sent it june 10th

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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