SKY Q BILLS

[MARKIE52]

WHY CANT I PAY THE RIGHT AMOUNT GOING THROUGHT SKY Q IT WONT LET ME PAY WHAT THE BILL SAYS I HAVE TOLD SKY TOO MANY  TIMES IF TRY PAY BILL OF 96 POUNDS I GOT TO PAY 100POUNDS AS WONT DO IT THEN END UP IN CREDIT  EVERY TIME

[MARKIE52]

THERE NO CHANCE TRYING TO PAY A BILL ON THE WEB PAGE I USED CROME TRYED FIREFOX AND TWO MORE WEB PAGES I HAVE BEFORE ANY ONE SAYS PHONE SKY I HAVE PHONED THEM QUIT A LOT ABOUT IT AND STILL NO CHANGED ON WINDOWS 10 I GOT US E APP ALL TIME AND A JOKE WHEN GOT A NEW COMPUTER I DONT HAAVE PROBLEMS  WITH SHELL ENERGY OF AMERZONE OR ANY OTHER  AND BEFORE SAY IT NOT THE PC I BUILD THEM THE FAULT IS SKY FED UP TELLING THEM RESPONCE WE LOOK IBTO IT WELL OFTGEM WILL AS CONTACTING THEM

[caesarome]

If you have a direct debit setup on your account then you do not need to pay it yourself as it will be taken by Sky each month so paying it yourself will not stop them from taking it if you pay it to close to the billing date.

If this doesn't apply then you can make a payment via this link:

https://www.sky.com/myaccount/bill/pay

[caesarome]

If you are having problems call Sky:

150 is the free number to use from a Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Mark39]

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@MARKIE52 wrote:

WHY CANT I PAY THE RIGHT AMOUNT GOING THROUGHT SKY Q IT WONT LET ME PAY WHAT THE BILL SAYS I HAVE TOLD SKY TOO MANY  TIMES IF TRY PAY BILL OF 96 POUNDS I GOT TO PAY 100POUNDS AS WONT DO IT THEN END UP IN CREDIT  EVERY TIME

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You shouldn't need to make manual payments at all. You agreed to pay by monthly direct debit or card payment when you signed up.

[Mark39]

You should be baying by direct debit or monthly card payment anyway.

It has nothing to do with 'Oftgem' (sic), whoever they are.

[TimmyBGood · Accepted solution]

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@MARKIE52 wrote:

 OFTGEM WILL AS CONTACTING THEM

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'Ofgem' (the Office of Gas and Electricity Markets) probably won't be that interested.

'Ofcom' (Office of Communications) is the government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries, but they don't deal with individual consumer issues.