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Discussion topic: How do I

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This message was authored by Pikepike This message was authored by: Pikepike

How do I

I am on universal credit how do I get my bill cheaper?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do I

Posted by a Superuser, not a Sky employee. Find out more

@Pikepike 

If you mean for TV services you'll have to call Sky if out of contract and negotiate a new discount like everyone else. 

If you mean Broadband this link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: How do I

Posted by a Superuser, not a Sky employee. Find out more

Give Sky a call:

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

 

If they offer you a discount it will come with a 18 month contract during which time the price can rise but the discount will remain the same. As it will be the price before the discount that would increase.

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