Returning items

[JJH92]

I have received a text message to return equipment even though I haven’t received the box to return the items to you. 

[Mark39 · Accepted solution]

The onus is on you to return the equipment. If you haven't received packaging, give Sky a call to chase it (we're customers here) or you can use your own if you have something suitable.

https://www.sky.com/help/articles/return-tv-broadband

[Daniel0210]

@JJH92 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

[caesarome]

You can use your own packaging as you can print your own return label via the link by posted by @Mark39 so add a note inside with your account number and a list of equipment you have included.

Make sure you get and keep proof of posting when sending this off.