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Discussion topic: Returning broadband

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This message was authored by Where+me+internet This message was authored by: Where+me+internet

Returning broadband

I'm leaving sky and need to return my broadband box. It says you guys will send me a box out to send it back but the app has nothing on it so I can request one. When I try to do it through the email it won't let me sign in and says my account doesn't exist 

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This message was authored by caesarome This message was authored by: caesarome

Re: Returning broadband

Posted by a Superuser, not a Sky employee. Find out more

@Where+me+internet 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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