@Afo1 wrote:
Dear Sky Customer Service,
I hope this message finds you well. I am writing to express my concern regarding my recent Sky bill, which I find to be unexpectedly high.
I appreciate the services that Sky provides, but I would like to understand the charges better and explore any options available to adjust my plan to better fit my budget.
Thank you for your assistance. I look forward to your prompt response.
Hi @Afo1 . You aren't speaking to Sky Customer Services by posting on this forum, its a community of other Sky customers.
Usually your bill increases because your in-contract discounts have ended. It should be easy to spot this as your bill will be itemised so you can compare the last few months itemised bills and you will see if the line for in-contract discounts for some or all of your services are no longer on your bill.
If you wish to try and get new discounts you would need to phone Sky and see what they can offer you. Any discounts would require you to agree to a new 24 month minimum term contract.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
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