Discussion topic: Returning a device

This message was authored by: DonnaR79 · ‎29 Aug 2024

Can anyone help please?

I recently replaced my sons iPad by ordering a new one from Sky but didn't swap it with the old one. I now want to send the old one back but when I go onto the page on Sky it's coming up with a screen saying it's not possible and that its Sky's problem not mine.

All I want to do is return the old device. I don't really want to ring unless I have to 😕

Any advice?

This message was authored by: caesarome · ‎29 Aug 2024

You will need to call Sky but they might say it is to late as you needed to have put this though as a swap prior to ordering the new one.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

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This message was authored by: SKY1992bf · ‎29 Aug 2024

@DonnaR79 I might be wrong but I don't think you can now return it has it has to be done as part of the swap process

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This message was authored by: caesarome · ‎29 Aug 2024

You will need to call Sky but they might say it is to late as you needed to have put this though as a swap prior to ordering the new one.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: DonnaR79 · ‎29 Aug 2024

Thank you for your reply, I'll try contacting them directly.

Discussion topic: Returning a device

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