Returned sky items

[MaureenHart]

You keep sending e mail asking me to return sky items. These were returned 31 October..Two weeks ago I spoke to Dave who confirmed they had been received and I wouldn't receive any more requests. I have today had yet another message asking to return. Please sort this out and confirm . Thankyou Maureen Hart.

[Daniel0210]

@MaureenHart 
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[MaureenHart]

Why do I keep getting requests to return items already returned

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[MaureenHart]

Yes I have proof of posting. My partner says just ignore it but I find that hard to do.

[Daniel0210]

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@MaureenHart wrote:

Why do I keep getting requests to return items already returned

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@MaureenHart 

As customers we can't answer that one apart from delays in processing by Unipart maybe. 

[Daniel0210]

@MaureenHart 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @MaureenHart.