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Discussion topic: Cancel

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This message was authored by: PJD2

Message posted on ‎06 Apr 2025 08:25 PM

Cancel

I have contacted you regarding that I'm changing my Broadband to another provider. I have cancelled my direct debit as I'm not paying for another month to apply to get a refund. If I do you owe you any money then you have to give me a revise bill. I'll will pay if I owe you any money. 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Apr 2025 08:28 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more

@PJD2  You are not contacting Sky customer sevices by posting here.  Cancelling your direct debit before you've transferred will lead to problems such as service restrictions and even a block on transferring.  You need to pay what has been billed after which any overpayment will be refunded.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Daniel0210

Message posted on ‎06 Apr 2025 08:40 PM - last edited: ‎06 Apr 2025 08:41 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more
@PJD2 wrote:

I have cancelled my direct debit as I'm not paying for another month to apply to get a refund. 

@PJD2 

As advised that it going to cause you problems. Billing continues throughout the notice period. Bills are generated 14 days before your payment date and we can only suggest you reinstate your payment method asap.


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This message was authored by: MightyQuinn

Message posted on ‎06 Apr 2025 08:56 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more

Hi @PJD2   The correct way to switch broadband is to allow your new provider to contact Sky. Contacting an old/existing provider tends to mess everything up.  That is unless you are moving to an Altnet or Virgin. Note, cancelling your direct debit is the quickest way to fail the credit check with the new provider.

Welcome to the Sky Community Forum

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This message was authored by: MarkGoldsmith

Message posted on ‎06 Apr 2025 09:27 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more
@MightyQuinn wrote:

Hi @PJD2   The correct way to switch broadband is to allow your new provider to contact Sky. Contacting an old/existing provider tends to mess everything up.  That is unless you are moving to an Altnet or Virgin. Note, cancelling your direct debit is the quickest way to fail the credit check with the new provider.

Indeed. The One Touch Switching system ISPs use nowadays has been known to suffer enough issues when its used to switch to a new provider, so i can only imagine the issues the system would have if you have placed a new order with another ISP but have also contacted your current provider requesting cancellation.

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This message was authored by: martswain

Message posted on ‎07 Apr 2025 07:58 AM

Re: Cancel

@MightyQuinn the OTS system does work when moving to Virgin.

I used it in November 2024 when moving from TalkTalk FTTC to Virgin Media and it all went without a hitch.

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This message was authored by: MightyQuinn

Message posted on ‎07 Apr 2025 08:21 AM - last edited: ‎07 Apr 2025 08:45 AM

Re: Cancel

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@martswain wrote:

@MightyQuinn the OTS system does work when moving to Virgin.

Hi @martswain   Sorry, I read that the wrong way.

Welcome to the Sky Community Forum

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This message was authored by: martswain

Message posted on ‎07 Apr 2025 08:25 AM

Re: Cancel

I moved TO Virgin and there was no contact by me with my previous provider.

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