Returned equipment missing

[Craidg32]

Hi everyone,

I returned my broadband router at the start of the year - tracking shows it was delivered on 11th February but now I've received a bill for not returning my equipment.  Could this post be escalated so I can get this resolved please?

Thanks for your help.

Craig

[Daniel0210]

@Craidg32 
I’ve escalated your post to Sky and someone from the Escalation Team may get in touch with you tomorrow. 

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session as this matter has now been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.