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Discussion topic: A random £15 has been taken out of my account even after paying my bill ?

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This message was authored by Deceptivefuel This message was authored by: Deceptivefuel

A random £15 has been taken out of my account even after paying my bill ?

I paid into my account £40.00 which is more than I'm supposed to pay monthly for my device so it was carried over but now I looked in my bank this morning and £15.00 has been taken and I don't know what for 

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This message was authored by Mark39 This message was authored by: Mark39

Re: A random £15 has been taken out of my account even after paying my bill ?

Posted by a Superuser, not a Sky employee. Find out more

What does your bill show it to be for?

Deceptivefuel
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This message was authored by Deceptivefuel This message was authored by: Deceptivefuel

Re: A random £15 has been taken out of my account even after paying my bill ?

That's the thing nothing being shown for it 

This message was authored by Mark39 This message was authored by: Mark39

Re: A random £15 has been taken out of my account even after paying my bill ?

Posted by a Superuser, not a Sky employee. Find out more

If you post a picture of your bill we might be able to explain it. Don't include any personal, data like your Sky account number.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: A random £15 has been taken out of my account even after paying my bill ?

Posted by a Superuser, not a Sky employee. Find out more

@Deceptivefuel 

Are you sure it's regarding your Sky subscription? Could it be Sky Protect insurance operated by Domestic and General although £15 seem a bit high.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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