Left Sky 11th April

[th1971]

I left sky tv/broadband on the 11th April, and I am still waiting for them to pay back the credit on my account. How can I escalate this please?

[GD1]

@th1971  To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenfingers001]

Update:

Spoke with @th1971 and resolved issue

Thanks again for the escalation have a great afternoon 🙂