Returned Equipment

[Lost4words23]

I have returned the equipment and have proof of postage but still says Hub is outstanding.

[GD1]

@Lost4words23  When did you return the equipment?

[Lost4words23]

26/10/2024 and 28/10/2024

So over 4 weeks ago...

Seems the account has been updated to say the TV Box etc have been received but not the broadband. Which was sent on the 26th.

Have proof of postage for both.

They were sent separately as the broadband was set to finish before the TV package.

[caesarome]

@Lost4words23 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lost4words23]

Thanks both. All sorted now hopefully ☺️