My Contract was renewed without me agreeing to it

[sky12345678]

I was on my sky page on a PC  and it said to check your renewal price by pressing here.It also stated that you could check when it was in your basket.

I pressed to check and then i had a message to say congratulations you have renewed or something to that effect with no basket or prices to view!

I rang sky to check and told them i didnt want to renew and leave it on rolling for the time being as i couldnt get a decent price.and they said they can't do anything as i have to phone again after my cooling off period.This is absolutely disgusting.I am going to contact consumer rights if this isn't sorted soon.

Absolutely Terrible Service and I have been with sky for over 20 years.

[caesarome]

@sky12345678 

I would suggest registering a complaint:

https://www.sky.com/help/complaints

[sky12345678]

Thanks a lot for that will do.

[User62]

The same thing just happened to me. It's a very shady thing for Sky to do. I thought there would be a page to review the price offered before accepting but no. 

[User62]

And now they will only cut it to £48 from £50. I am currently paying £41.50. It's a disgraceful way to treat long term customers