No refund of credit after leaving Sky in July 24

[Rodur]

Hi,

I left Sky in July 2024 (16 weeks ago) and had a credit on my account, which I want refunded. Despite 3 telephone calls and emails I have not received payment yet. Can anyone help by way of another email or telephone number to help resolve please?

Thanks

[daveNOS]

@Rodur No need for email addresses or other numbers, the community messaging team here can action the refund for you, let us know if you want your post escalated to them. 

[Rodur]

Yes please. Please escalate. They can message me pivately for account details etc. Thank you. R

[daveNOS]

@Rodur I have escalated your post, one of the messaging team should contact you either by private message or by a chat bubble towards the bottom of your screen, it won't be instant and depends on how busy they are.

Once you have been invited to chat by either private message or the chat bubble you have 48 hours to respond, the refund should take between 3 and 5 working days to hit your bank account. 

[Rodur]

Hi Dave is

I wanted to follow this up please. I still haven't been contacted and it's been a further 9 days now. Is there anything you can do please? 

Thanks

[Mark39]

Re-escalated. Look out for the chat bubble as before.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Rodur an invite to chat.