Restricted service?

[WeeBlackBook]

My accounts are fully upto date. I am looking at moving my mobile phone over to sky but, when I try to look at any deals I was getting a "Your account is restricted" message and I am unable to proceed. Any idea what button or key I have touched to bring this about?

[caesarome]

@WeeBlackBook 

I take it your services you have with Sky and are not suspended and that you are just seeing this restricted message via your online account ?

[WeeBlackBook]

Hello,

 Yes, we have Sky glass and it is working perfectly

[caesarome]

@WeeBlackBook 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Hi @caesarome, thanks for escalating this. We’ve sent @WeeBlackBook an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

[WeeBlackBook]

Thank you for your kind assistance, this matter. It has been sorted out now.

 Have a good holiday Monday.

 Kindest regards,

 David.

[Bobsped]

Hi I'm having the same issue is it possible to get some help. Thanks

[caesarome]

@Bobsped 

Can you confirm what is happening ?

[Bobsped]

Hi, yes when I log into my account online it's saying my account is restricted. I can't access things like my piggyback to roll data, look at upgrades etc.

All my other sky services like glass are working fine. All accounts/bills up to date. Cheers

[caesarome]

@Bobsped 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason-]

Thanks again @caesarome for bringing this to our attention. I'll drop @Bobsped an invite now and we can direct them to the best team who can help with their My Sky issue 👍🏻

Cheers, Jason-